CEM Key Product Features
​
Closed Loop Feedback
Use Enfesys™’s Closed Loop to connect with your customers, quickly resolve individual customer satisfaction issues, and increase customer loyalty. With Enfesys™ Closed Loop, you get a professional tool to help you follow-up “in person” on every customer’s negative experience. Gather feedback across all of your business channels and let Enfesys™ alert you if there are any customer issues. Alerts are automatically sent out, and the integrated workflow support enables your staff to quickly and efficiently fix the outstanding issue. By using Enfesys™ Closed Loop, you can treat your customers as individuals.
​
With Enfesys™ Closed Loop, you get an entire customer feedback and experience management system. This includes advanced workflow support to meet extensive enterprise requirements. It also includes a knowledge base that lets you discover and try the best practices for your organization. Integrated sentiment analytics provide you with more sophisticated ways to determine issues and deliver insights. In conjunction with the integration of external data sources, it also allows you to gather feedback from social media.
​
Annotations & Collaboration​
Enfesys™ supports an annotation & collaboration process to add further context to your data and increase your team’s ability to make faster and more precise business decisions.
​
This feature allows people in your organization to add comments and information to the dashboard. These notes/comments are key to fully understanding Enfesys™ data. For example, if there is a dip in a KPI, it can be due to an external factor that the client service manager is aware of, but the rest of the management team is not aware of. By using the annotation & collaboration process, the client service manager can add his owns thoughts and valuable information to the KPI dashboard. Then, the whole team is on the same page and can analyze the results easier and can quickly make business decisions.
​
Enfesys™ allows you to add annotations to specific data-points, data-rows, and particular time slots. You can then automatically push your annotations to relevant stakeholders to expedite the follow-up process. These annotations can be role based, so managers with different responsibilities can comment on the areas they are responsible for. These comments can then only be seen by those who have access to the KPI.
​
Dashboard Report “Templates Library”
Dapresy has a Templates Library filled with pre-built backgrounds, slides, charts, objects, and much more. These templates are yours to be used to build your dashboards with Dapresy BI visualization tools.
​
You can also use our templates as a basis to build your own unique templates, or make your own from scratch, and save them to your company folder for your entire organization to use. Templates can be made for groups of objects, pages and even entire data presentations.
​
Dapresy’s Templates Library will save you many hours of building & design work!
​
Instant Infographics for Data Visualization
Dapresy has an expansive Icons & Shapes Library which can be used with our templates. This library is filled with over 2,000 different icons, shapes, elements, flags, and more. This wide array of icons and shapes let you build customized dynamic infographics.
​
Once you have added these infographics into your custom dashboard, the system automatically fills the icons with your BI data. For instance, in the image above, once the data behind the icons change, then the infographic will automatically update to show those changes. This feature saves you the time and effort of having to edit any online business intelligence once you have added these infographics into your dashboard report.
​
Stories​
My Stories is used to display a collection of specific page views for your company’s dashboard reporting needs. By using My Stories, you can create your own user-defined custom dashboards.
​
A well-designed Dapresy data dashboard may only have 6-10 page views. Yet, with dynamic filtering of raw data, you can easily produce hundreds or even thousands of page views. While this provides an incredibly rich deployment of data visualization, it also poses a problem when you need to share the information on a day-to-day basis.
​
This is where My Stories comes in.
Imagine a Research Manager needs to update his/her Product Management team on a monthly tracking study. With My Stories, they can just make a folder titled “Monthly Product Management Update.” This Manager can select the specific page views they want, then edit the data presentation & chart type, and add each edited slide to the custom folder.
By using My Stories, they can add as many slides as they need to tell their story. All of these custom slides will automatically update with each new wave of business intelligence data. These slide sets can be viewed online, or be easily downloaded to PowerPoint as needed.
Storyteller​
The StoryTeller reporting tool is the main module you will use to create and design the dynamic dashboards that send data across your company. This incorporates a “drag & drop” interface, so there is no programming required.
​
The data presented in StoryTeller is automatically calculated from your imported datasets, therefore your dashboard reports are automatically updated when new data is imported.
StoryTeller has dynamic filtering capabilities to provide all of the “drill down,” comparisons, and custom data presentation required for your company’s online business intelligence reporting.
​
StoryTeller also provides robust hierarchical filtering capabilities allowing for complete control over how viewers see data and interact with the KPI business intelligence system.
You can also store documents, videos, charts, graphs, reports, URL links, or other items in StoryTeller.