Customer Experience | CX Software

Keep your customers happy

Easily solve any problem they have, and be with them every step of the way

MAARTEN VAN DEN BROEK

Blauw

We now have several companies working with our VoC programme [Enfesys™]. The dashboards are whatever our clients want them to be. Developing something like this can be a long, difficult process, so we are really happy we decided to work with Dapresy.

JESPER RÛCKERTZ

TNS SIFO

TNS Sifo use Dapresy’s Enfesys™ solution in our clients’ CX programs. Enfesys™ has proven to satisfy our clients’ needs very well. By using Enfesys™ we can customize the look & feel to a large extent. This motivates our clients’ employees to interact with the system, thereby driving customer focus and better customer experiences.

DIRK WESTDJIK

Bugaboo

Dapresy Enfesys™ is becoming more and more embedded in our organization … it holds up a mirror of reality for them [our employees], and it is really helping them to grow their skillset.

Data Designed for Customer Experience Management

Be Visual to efficiently manage customer feedback and improve satisfaction and loyalty. Keep your customers happy by immediately following up on any problems that occur.

Many survey software tools output results, but imagine if you could automatically alert a manager when a customer is not satisfied. Our Enfesys™ solution does just that! Easily identify problem areas and immediately create an action plan to ensure that nothing falls through the cracks.

Enfesys™ is completely customizable, so it supports your specific workflow and processes. You can use it to follow up and act on different data sources, like your sales data, survey data or customer complaints. Notify your staff about “early warnings,” “firefighting” or simply alert them when any value goes beyond a defined threshold.

Capture and monitor all of your company’s data within the system so you can easily send dynamic dashboard reports across your enterprise. With Enfesys™, you get a true 360° view of your customer so you can efficiently manage their experience and reduce churn.